Production-Critical Availability
Manufacturing cloud platforms support real-time production monitoring. Outages that prevent access to production dashboards or OEE data during a shift have immediate operational impact.
AWS Managed Services Provider
AWS Managed Services for Manufacturing & Industrial IoT
We manage AWS infrastructure for manufacturers with operations calibrated to production environments — shift-work SLA coverage, OT/IT convergence operations, and incident response playbooks that prioritize production continuity.
- An alert or agreed check arrives.
- The same roster that built the environment operates it.
- Patching covers OS and runtime on the agreed cadence.
- Capacity and backup stay inside the contracted envelope.
- Production changes wait for the agreed change window.
- The workload stays up, with a named path when it does not.
Key Challenges We Solve
OT/IT Convergence Operations
Managing the boundary between IT infrastructure (AWS) and OT systems (PLCs, SCADA, historians) requires operational expertise in both domains — most MSPs have one but not both.
Shift-Work Coverage
Manufacturing operations run 24/7 across multiple shifts. Cloud operations SLAs must match production schedules — critical incidents at 3am on a Sunday affect the night shift as much as Monday morning.
IoT Device Fleet Management
Industrial IoT deployments involve hundreds or thousands of edge devices (Greengrass cores, gateways) that require firmware updates, certificate rotation, and connectivity monitoring.
Our Approach
Production-Aware Incident Classification
Incident severity based on production impact — IoT ingestion failures and OEE dashboard outages are P1 regardless of time, with sub-15-minute response and escalation to on-site OT teams when needed.
IoT Fleet Operations
AWS IoT Device Management monitoring for all Greengrass and IoT Core devices, automated certificate rotation, firmware update orchestration, and connectivity alert management for factory edge devices.
OT Change Management
Change management processes that coordinate AWS infrastructure changes with OT maintenance windows — no cloud changes during active production runs, coordinated testing with OT teams during planned downtime.
Frequently Asked Questions
What does 24/7 manufacturing managed services include?
Our manufacturing managed services include: continuous monitoring of IoT ingestion pipelines (alert if sensor data stops flowing), OEE dashboard availability monitoring, Greengrass device connectivity monitoring, production database performance monitoring, and on-call incident response across all shifts. We also provide monthly operational reviews covering data quality metrics, pipeline performance, and cost optimization recommendations.
How do you handle incidents that affect both AWS and OT systems?
We maintain runbooks for common OT/IT boundary incidents — IoT gateway connectivity loss, SCADA-to-AWS data flow interruption, and edge device failures. Our incident response includes escalation paths to your OT team when the root cause is on-premises. We also provide post-incident analysis that identifies whether the failure was in AWS, the edge layer, or the OT systems.
Can you manage AWS Greengrass devices on the factory floor?
Yes. We manage Greengrass core device health through AWS IoT Device Management, including: connectivity monitoring (alert if any Greengrass core goes offline), component deployment management (coordinating Greengrass component updates), certificate renewal automation (before expiry), and performance metric collection for edge compute resources.
Ready to Get Started?
Talk to our AWS experts about aws managed services for manufacturing & industrial iot.